Terms of service
RootFix Terms of Service
1. Agreement to these terms
These Terms of Service are a binding agreement between you and GrassRoots Functional Medicine, operating the online store RootFix ("RootFix," "we," "us," or "our"). They cover your use of rootfixstore.com and any purchase you make from us (together, the "Store").
By browsing the Store or placing an order, you agree to these terms. If you don't agree, please don't use the Store.
Our Privacy Policy, Shipping Policy, and Refund Policy are part of these terms. Where one of those policies speaks more specifically to a topic, that policy controls.
2. Who can use the Store
You must be at least 18 years old to buy from RootFix. By placing an order, you confirm that you are, and that the information you give us (name, address, payment details) is accurate and yours to use.
We currently ship to addresses in the United States, its territories, and U.S. military addresses. We can't guarantee that our products, or the information on our site, are appropriate or legal outside the U.S.
3. Health information and supplement disclaimer
Please read this section carefully. It's the most important one for a supplement store.
FDA statement. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Not medical advice. Product descriptions, blog posts, quizzes, emails, and anything else on the Store are for general education. They aren't a substitute for care from a licensed provider who knows your history. Buying from RootFix doesn't make you a patient of GrassRoots Functional Medicine or any of our clinicians, and it doesn't create a provider-patient relationship.
Talk to your provider first if you're pregnant, nursing, trying to conceive, taking prescription medication (blood thinners, thyroid medication, and antidepressants in particular), managing a chronic condition, or scheduled for surgery. Supplements can interact with medications and with each other.
Use as directed. Follow the label. Don't exceed the suggested serving unless your own provider tells you to. Stop using a product and contact your provider if you have a reaction. Keep all products out of reach of children.
Individual results vary. Testimonials and reviews reflect one person's experience. We don't promise any particular outcome.
If you think you're having a medical emergency, call 911.
4. Products and descriptions
We work hard to describe our products accurately, including ingredients, serving sizes, and allergen information. Manufacturers sometimes change a formula or label, though. Always read the label on the product you actually receive before using it, and go by that label if it differs from our website.
Product photos are for illustration. Packaging may look different from what's shown.
Products are for your personal use. We may limit quantities, and we may refuse orders that look like they're for resale or that break a brand's minimum advertised pricing rules.
5. Orders, pricing, and payment
An order confirmation email means we've received your order. It isn't our acceptance of it. We may cancel or refuse any order, for example if an item is out of stock, the price was listed in error, or we suspect fraud. If we cancel after charging you, we'll refund the full amount.
All prices are in U.S. dollars. Prices and availability can change without notice. If we list something at the wrong price, we'll contact you before shipping and let you choose to pay the correct price or cancel.
Payments are processed through Shopify and its payment partners. We don't store your full card number. You agree to pay all charges at the prices in effect when you order, plus applicable sales tax and shipping.
6. Shipping and delivery
Shipping options, costs, and timelines are in our Shipping Policy. Delivery dates are estimates, not guarantees.
Once we hand your order to the carrier, the risk of loss passes to you. If a package shows as delivered but you can't find it, contact us within 7 days and we'll help you file a claim with the carrier.
Some products are heat-sensitive. In warmer months, we recommend bringing packages inside promptly.
7. Returns and refunds
For safety reasons, we can't accept returns of opened supplements. Unopened products in their original sealed packaging can be returned within 30 days of delivery. The full details, including how to start a return, are in our Refund Policy.
If something arrives damaged, defective, or wrong, email us within 7 days with your order number and a photo. We'll make it right with a replacement or refund.
8. Your account
You can check out as a guest or create an account. If you create one, keep your login private. You're responsible for activity on your account, and you should tell us right away if you think someone else has used it. We may suspend or close accounts that break these terms.
9. Reviews and things you send us
We love hearing how products work for you. If you post a review, it has to be honest and based on your own use of the product. Please don't claim a product cured, treated, or prevented a disease, and don't share anyone else's health information. We may edit for length, or remove reviews that are off-topic, offensive, or make claims we're not allowed to publish.
By posting a review, you give us a free, non-exclusive, worldwide license to display, share, and quote it (with your first name and last initial) on our site, emails, and social media. We won't use your full name or photo in advertising without asking you first.
If you send us product ideas or feedback, we're free to use them without owing you anything.
10. Things you agree not to do
When using the Store, you agree not to:
- Break any law, or use the Store for fraud
- Buy products to resell them without our written permission
- Use bots, scrapers, or scripts to access the Store or pull its content
- Try to get around security features, or interfere with how the site runs
- Pretend to be someone else, or use someone else's payment method without permission
- Harass our staff or other customers
11. Our content
The text, graphics, logos, product write-ups, and other content on the Store belong to us or our licensors. The RootFix and GrassRoots Functional Medicine names and logos are ours. You're welcome to view, print, and share our content for personal, non-commercial use. Anything beyond that needs our written permission.
If you believe something on the Store infringes your copyright, email us at info@grassrootsfm.com with a description of the work and where it appears on our site.
12. Other websites and services
The Store may link to other websites, and it runs on Shopify. We don't control third-party sites or services and aren't responsible for their content or practices. Their own terms and privacy policies apply when you use them.
13. Privacy
How we collect and use your information is explained in our Privacy Policy. We're a retail store, so purchase information you give the Store isn't part of a medical record at GrassRoots Functional Medicine.
14. Disclaimer of warranties
THE STORE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DON'T WARRANT THAT ANY PRODUCT WILL PRODUCE A PARTICULAR RESULT FOR YOU, OR THAT THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED.
Products may also carry their own manufacturer warranties, which aren't affected by this section.
15. Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, RootFix AND ITS OWNERS, CLINICIANS, EMPLOYEES, AND AGENTS WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM YOUR USE OF THE STORE OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.
Some states don't allow certain of these limits. If you live in one of those states, some of this section may not apply to you, and you may have additional rights.
16. Indemnification
You agree to cover our reasonable costs, including attorneys' fees, if a third party brings a claim against us because you broke these terms, misused a product against its label or your provider's advice, or violated someone else's rights.
17. Governing law and disputes
These terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-law rules.
If you have a problem, please email us first. Most issues get sorted out quickly that way. If we can't resolve it within 30 days, either of us may bring a claim in the state or federal courts located in Grafton County, New Hampshire, and we both agree to those courts' jurisdiction. Either of us may also bring an individual claim in small claims court where it qualifies.
Any claim must be brought within one year after it arose, unless the law requires a longer period.
18. Changes to these terms
We may update these terms from time to time. When we do, we'll change the "Last updated" date at the top. Changes apply to orders placed after the update. For material changes, we'll post a notice on the site or email customers with an account.
19. General
These terms, along with the policies they reference, are the entire agreement between you and us about the Store. If a court finds any part unenforceable, the rest stays in effect. Our not enforcing a provision isn't a waiver of it. You can't transfer your rights under these terms. We may transfer ours, for example if the business is sold. We're not responsible for delays caused by events outside our reasonable control, such as carrier disruptions, supplier shortages, or severe weather.
20. Contact us
GrassRoots Functional Medicine (RootFix) 89 South Main Street, West Lebanon, NH 03784 info@grassrootsfm.com